All your Glasgow hotel questions answered

Accessible information:
The hotel has level access and the public areas are full accessible

Business services and internet access:
Free WiFi internet access is available throughout the hotel, all guest rooms have WiFi and data ports. Fax and photocopying services are also available (at a charge)

Cancellation policy:
Standard Cancellation Policy: 4.00pm on the day of arrival
With the exception of pre paid non refundable bookings

Check in and out times:
Check in: 2.00pm
Check out: 12.00 midday
Late Checkout times can be pre arranged on request at a supplement

Car parking:
On site car parking, lit at night, for 150 cars - £5 per night

Children and families:
Children of all ages are welcome. A limited number of family rooms are available.
Children under the age of 15 years stay free when sharing an adult's room
Cots and high chairs are available free of charge

Currency and credit cards accepted:
The hotel accepts payments made by cash (Sterling only), most major credit/debit cards (Visa, MasterCard, Maestro, Delta, Solo, American Express). The hotel is unable to accept personal or traveller's cheques

Advance payment may be made by any of the aforementioned methods or by bank transfer. Please contact the hotel finance department for details

Food service:
The Brasserie serves light bites from 11.00am every day. Full menu options are available from 12 noon to 10pm. The hotel also has 24 hour room service offering a range of hot food from 12noon to 10.00pm and snacks any time. Children's menus are available

Green Policy
Glasgow Pond and Portland Hotels are conscious that the actions of each and every one of us have an impact on the environment

Everyone at Portland Hotels works with, each and every day, to ensure we're doing our bit to build a sustainable future

At Glasgow Pond we have a “Green Team” that drive the green initiatives forward. We have been awarded VS SILVER Green Tourism Award which is well recognised within the industry

Online payments:
Credit/debit cards are accepted as a form of guarantee and payment online

No pets are permitted. Guide dogs are welcomed

Service charge:
There is no service charge. Gratuities are at the customer’s discretion

Smoking policy:
The hotel is committed to providing its guests and associates with a smoke free environment. 132 bedrooms, public areas and functions rooms are non smoking (5 smoking rooms)

Special diets:
The hotel caters for just about any special diet, but advance notice is preferred. Vegetarian options are available at all times in the restaurant

Special occasions:
If you’re celebrating during your stay, we can help make it memorable. Reception are happy to assist with arranging any of the following, to make your stay extra special - champagne, chocolates, flowers and celebration cakes