Guest Services

Guest Services at Glasgow Pond

We hope that this information will assist you in the enjoyment of your stay with us

Days of the week         Times
Monday - Friday           7.00am to 10.00am
Saturday - Sunday        8.00am to 11.00am

Brasserie Bar: 
Monday - Sunday        11.00am to 11.00pm 

Light bites
Monday - Sunday        11.00am to 10.00pm

Monday - Sunday        12noon to 10.00pm

Room Service:
Monday - Sunday        24 hour room service (limited menu after 10.00pm)

Car parking:
Free on site car parking for 150 cars

Business services and internet access: 
Free WiFi internet access is available throughout the hotel, including in all guest rooms, and guest rooms also have data ports. Fax and photocopying services are also available (at a charge)

Children and families: 
Children up to the age of 15 stay free. Cots and high chairs are available free of charge upon request   

Currency and credit cards accepted:
The hotel accepts payments made by cash (Sterling only) and most major credit/debit cards (Visa, MasterCard, Maestro, American Express). The hotel is unable to accept personal or travellers cheques

Cancellation policy: 
Standard Cancellation Policy: 4.00pm on day of arrival
With the exception of pre paid non refundable bookings

Disabled guest information:
The hotel has level access and the public areas are fully accessible

No pets are permitted. Guide dogs are welcomed

Service charge: 
There is no service charge and VAT is included in all rates. Gratuities are at the customers discretion

Smoking policy: 
The hotel is committed to providing its guests with a smoke free environment. All bedrooms, public areas and function rooms are non smoking 

Special diets: 
The hotel caters for just about any special diet, but advance notice is preferred. Vegetarian options are available at all times in the restaurant

Special occasions: 
If you're celebrating during your stay, we can help make it memorable. Reception are happy to assist with arranging any of the following, to make you stay extra special - champagne, chocolates, flowers and celebration cakes